Exchange Policy

At Snapped Aprons, we want you to love your aprons and straps! If you’re not completely satisfied with your purchase, we’re here to help with an easy exchange process.

Eligibility for Exchange:

• Items must be exchanged within 14 days of the delivery date.
• Products must be unused, unwashed, and in original condition with all tags and packaging intact.
• Custom-made or personalized items are not eligible for exchange unless they are defective or incorrect.

How to Request an Exchange:

1. Contact our customer service team at krystle@snappedaprons.com with your order number and details of the item you wish to exchange.
2. Once approved, we will provide you with a return label and instructions on how to ship your item back.
3. After we receive and inspect the item, we will process the exchange and ship the new item to you. You’ll receive a confirmation email with tracking information.

Exchange Shipping:

• Domestic exchanges: We provide a prepaid return label for U.S. orders.
• International exchanges: Customers are responsible for return shipping costs, and we recommend using a trackable shipping method.

Defective or Incorrect Items: If you receive an item that is defective or incorrect, please contact us within 7 days of receiving your order. We’ll make it right by sending a replacement at no additional cost to you.

Non-Exchangeable Items:

• Custom or personalized aprons/straps
• Items marked as final sale
• Gift cards

If you have any questions or need further assistance, please don’t hesitate to reach out to us at krystle@snappedaprons.com We’re here to help!

Return & Refund Policy

At Snapped Aprons, your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a simple and straightforward return process for a full refund.

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unwashed, and in original condition with all tags and packaging intact.
• Custom-made or personalized items are non-refundable, unless they are defective or incorrect.

How to Request a Return for Refund:

1. Contact our customer service team at [email or contact form link] with your order number and the reason for the return.
2. Once your return is approved, we will provide you with a return shipping address.
3. After we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Refund Details:

• Refunds will be issued back to your original payment method.
• Original shipping fees (if any) are non-refundable unless the return is due to an error on our part.
• You will receive a confirmation email once the refund has been processed.

Defective or Incorrect Items: If you receive a defective or incorrect item, please notify us within 7 days of receiving your order. We will cover the cost of return shipping and send you a replacement or issue a full refund.

Non-Refundable Items:

• Custom or personalized aprons/straps
• Items marked as final sale
• Gift cards

If you have any questions or need assistance, please contact us at krystle@snappedaprons.com We’re here to help and ensure your experience with us is a great one!